bwtjili Privacy Policy

1 Information We Collect

bwtjili collects personal information through several channels when you interact with our platform. The categories of data we collect are described below. In each case, we collect only what is reasonably required for the stated purpose.

1.1 Information You Provide Directly

When you register for a bwtjili account, complete identity verification, contact support, or use any interactive feature of the platform, you may provide us with:

• Identity information: Full legal name, date of birth, gender, and nationality.
• Contact information: Email address, mobile phone number, and residential address (including district and division within Bangladesh — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Identity verification documents: National ID card (NID), passport, or other government-issued photo identification submitted during the KYC (Know Your Customer) verification process.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and USDT wallet addresses. bwtjili does not store full payment card numbers on its own servers.
• Communications content: Messages, queries, and attachments you send to the bwtjili support team via live chat or email.

1.2 Information Collected Automatically

When you access the bwtjili platform, certain technical data is collected automatically by our servers and analytics systems:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device language settings.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths through the platform.
• Location data: Approximate geographic location derived from your IP address. bwtjili does not collect precise GPS location data from your device.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics tokens as described in Section 4 of this policy.

1.3 Information from Third Parties

In limited circumstances, bwtjili may receive personal data about you from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay) who confirm the status of deposit and withdrawal transactions associated with your registered mobile number.
• Identity verification service providers who assist bwtjili in confirming the authenticity of documents submitted during the KYC process.
• Fraud prevention and anti-money-laundering (AML) screening partners who flag high-risk transaction patterns for manual review.

2 How We Use Your Data

bwtjili processes personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each use.

bwtjili does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated systems flag an account for review (for example, AML screening), a trained compliance officer conducts a manual review before any account action is taken.

If you have opted in to receive promotional communications from bwtjili — such as notifications about new game releases, seasonal promotions (BPL cricket season, Eid offers, Pohela Boishakh specials), or VIP programme updates — you may opt out at any time by contacting our support team.

3 Data Sharing & Third Parties

bwtjili does not sell or rent your personal data to third parties. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Game Technology Providers

To deliver our gaming catalogue, bwtjili integrates with third-party game studios and platform providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session tokens or minimal technical identifiers to facilitate game loading and result recording. They do not receive your full personal profile, payment details, or identity documents.

3.2 Payment Processors

To process deposits and withdrawals, bwtjili shares necessary transaction data with payment partners including bKash, Nagad, Rocket, and Upay. The data shared is limited to what is required to execute and confirm the specific transaction. Each payment partner is bound by their own privacy and data security obligations.

3.3 Identity Verification & Compliance Partners

bwtjili works with KYC and AML service providers to verify player identity and screen for financial crime risk. These partners process identity documents and transaction data on bwtjili's behalf and are contractually prohibited from using that data for any purpose other than providing the specific verification service.

3.4 Legal and Regulatory Disclosures

bwtjili may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, valid legal process, or to protect the rights, safety, or property of bwtjili, its players, or the public. Where permitted by applicable law, bwtjili will attempt to notify you of such a disclosure before it is made.

3.5 Business Transfers

In the event that bwtjili undergoes a merger, acquisition, or sale of all or a substantial part of its assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to data processing arrangements that results from it.

4 Cookies & Tracking Technologies

bwtjili uses cookies and similar technologies — including local storage objects and session tokens — to operate the platform effectively and improve your experience. This section explains what types of cookies we use and why.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your logged-in session, remember your language preferences, and support basic security features such as CSRF protection. Without these cookies, core platform features cannot operate. These cookies are always active and do not require your consent.

4.2 Performance and Analytics Cookies

We use first-party analytics cookies to understand how players navigate the platform — which game categories are most visited, where sessions begin and end, and which features are used most frequently. This data is collected in aggregated, anonymised form and is used solely to improve platform design and performance. bwtjili does not use Google Analytics or any other third-party analytics service that tracks users across unrelated websites.

4.3 Functionality Cookies

Functionality cookies remember your personalisation settings — such as your preferred deposit method, your most recently played game category, and your notification preferences. These cookies make your bwtjili experience more convenient and are retained for up to 90 days from your last session.

4.4 What We Do Not Use

bwtjili does not deploy third-party advertising cookies, retargeting pixels, social media tracking scripts, or any other technology that would allow external parties to track your behaviour across websites outside of the bwtjili platform.

Most browsers allow you to control cookie behaviour through their settings. You may block or delete cookies at any time; however, doing so may impair certain platform features, including maintaining your login session.

5 Data Retention & Security

bwtjili retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of the account's active status plus a minimum of five years following account closure, to satisfy anti-money-laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial compliance requirements.
• KYC documents: Retained for the duration of the account relationship plus five years post-closure. Documents are stored in an encrypted document vault with strict access controls.
• Customer support communications: Retained for three years from the date of each communication, to allow for dispute resolution and quality assurance review.
• Analytics and usage data: Aggregated analytics data is retained indefinitely in anonymised form. Individually identifiable usage logs are deleted within 13 months of collection.
• Marketing communication preferences: Retained until you withdraw your consent, after which your opt-out preference is recorded and held for five years to prevent accidental re-enrolment.

5.1 Security Measures

bwtjili implements a layered security framework to protect your personal data against unauthorised access, loss, destruction, or alteration. Key measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bwtjili servers.
• AES-256 encryption for sensitive data fields stored in our databases, including identity documents and payment credentials.
• Role-based access controls ensuring that only authorised personnel with a verified operational requirement can access identifiable player records.
• Comprehensive audit logging of all access to personal data, with anomaly detection alerts for unusual access patterns.
• Regular third-party penetration testing and vulnerability assessments of the bwtjili platform and underlying infrastructure.
• Multi-factor authentication required for all bwtjili staff accessing systems that contain personal player data.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bwtjili will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

6 Your Privacy Rights

As a bwtjili player, you have a number of rights with respect to your personal data. bwtjili is committed to honouring these rights promptly and transparently. The rights available to you are described below.

• Right of access: You have the right to request a copy of the personal data that bwtjili holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings; for changes to KYC documents or other sensitive records, please contact our support team.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent and there is no other legal basis for processing. Note that bwtjili may be required by law to retain certain records (such as transaction history) for a defined period even following an erasure request.
• Right to restriction of processing: You may request that bwtjili restrict the processing of your data in certain circumstances — for instance, if you contest the accuracy of the data, pending verification of a correction.
• Right to data portability: You have the right to receive personal data you have provided to bwtjili in a machine-readable format, and to have that data transmitted to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your personal data based on bwtjili's legitimate interests, including profiling for personalisation purposes. You also have an unconditional right to object to the use of your data for direct marketing at any time.
• Right to withdraw consent: Where bwtjili processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights described above, please contact our support team via live chat or send a written request to [email protected] (plain text — not a clickable link). We will acknowledge your request within five business days and provide a substantive response within 30 calendar days. In complex cases, we may extend this period by up to a further 30 days, and will notify you accordingly.

bwtjili will not charge a fee for handling data subject requests unless a request is manifestly unfounded, repetitive, or excessive — in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request.

7 Children's Privacy

The bwtjili platform is strictly intended for adults aged 18 and over. bwtjili does not knowingly collect, store, or process personal data relating to individuals under the age of 18. Registration on the platform by minors is prohibited under our Terms & Conditions.

If bwtjili becomes aware that personal data has been collected from an individual under 18, that data will be deleted from our systems without delay and the associated account will be closed. Any deposits made by an underage player will be withheld pending investigation, in accordance with our responsible gaming obligations.

Parents and guardians who believe that a minor in their care has registered on bwtjili should contact our support team immediately. We take underage gambling prevention seriously and will act promptly on any credible report.

8 Policy Updates & Contact

bwtjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via email or an in-platform notification.

We encourage all bwtjili players to review this Privacy Policy periodically. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any change to this policy, you should discontinue use of the platform and contact our support team to close your account and request deletion of your data.

Previous versions of this Privacy Policy are available on request by contacting our support team.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bwtjili handles your personal data, please reach out to us through any of the following channels:

• Live chat: Available 24/7 via the bwtjili platform. Our support team will direct data-related queries to the appropriate compliance contact within one business day.
• Email: [email protected] — please note this is displayed as plain text and is not a clickable link. Include "Privacy Request" in the subject line of your message.
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

bwtjili is committed to resolving all privacy-related queries fairly and promptly. We aim to provide a substantive response to all privacy inquiries within 30 calendar days of receipt.